How to allow Clients to see Member Feedback

  • Last updated on February 21, 2025 at 12:55 AM

(Premium feature)

Clients can only see and comment on tasks that they reported, but with this feature, Client users will be able to see tasks reported by a Member. You can also @mention Clients in the task and they will be notified by email.

This is useful if you want to direct a client's attention to a particular task that you've added to a project.

Change member feedback to be visible to clients

  1. In the task details, click the Visible to field. 
  2. Select to make the task visible to Members or Members & Clients.
  3. Toggle the comment visibility button to switch between All users and Members only.

     

How to tag a client in a member created task

  1. Once you've changed the Visible to field to Members & Clients, you can @mention a client in the comments.
    Tag_a_guest__1_.gif
  2. The client will receive an email alerting them to your comment.
    email_alert_guest.png
  3. And can view and reply to the task from the BugHerd sidebar on their website.
    reply_to_mention.png