What's the difference between Members, Guests and other User roles in BugHerd?
- Last updated on November 29, 2023 at 4:58 AM
As a feedback tool, you'll definitely want to invite other users to your BugHerd project(s). But Members, Guests, Managers, what's it all mean?!
This article will give you a quick summary of the differences
- Members are your core team (think Devs, Designers, PMs, QAs, etc).
- Guests are your clients & stakeholders.
- Owner/Managers/Billing Users are the Admins of your BugHerd account.
Members
Think of Members as your core team, usually comprising of your Devs, PMs, QAs, etc.
You can invite Members on a project-by-project basis or to your BugHerd Organisation via the "Team" screen (available to you if you're a Manager/Owner of the account).
So what can Members do in your BugHerd Project?
Members can...
- Do almost everything (except what's listed below)
Members can't...
- Create new projects.
- Manage user access (outside of projects they have access to)
- Manage BugHerd Billing & Account settings.
Guests
Guests are the best way for you to invite your clients & stakeholders to give feedback on your Project. The Guest role allows your clients to create tasks & engage with your Project Team Members while still limiting their access.
You can only invite Guests on a project-by-project basis.
So what can Guests do in your BugHerd Project?
Guests can...
- Create new tasks.
- View tasks they created.
- View tasks created by other guests (if enabled).
- Get notified by email on updates to tasks they created
- Add comments and attachments to tasks.
- Be @mentioned in comments on tasks they've reported.
- Mark their tasks as closed or re-open them.
Guests can't...
- Access your project Kanban board.
- See tasks created by other Members/Guests.
- Be assigned to Tasks.
Other User roles...
In addition to Members & Guests, there are a few other "Administrative" roles in BugHerd.
Owner
The Owner is the person who originally signed up to BugHerd. They have full access to all projects, user management & settings.
Owners can...
- Do everything of course!
Managers
A Manager has the same access as a Member with a few additions.
Managers can...
- Create new projects.
- Access all projects.
- Manage user access for all projects
- Access Organisation settings & Integrations
Managers can't...
- Manage BugHerd Billing & Account settings.
Billing Users
A Billing User also has the same access as a Member, but can also access Billing & Subscription settings.
Billing users can...
- Do everything a member can
- Manage BugHerd Billing & Account settings.
- Access Organisation settings & Integrations
Billing users can't...
- Create new projects.
- Access all projects.
- Manage user access for all projects