How to verify you've installed the BugHerd Javascript correctly if your site is behind Basic Authentication

  • Last updated on August 17, 2020 at 3:46 AM

 

If your site is protected by Basic Authentication, our servers won't be able to reach the URL without your username & password.

In this case, you will need to add your Basic Auth Username & Password to your project in BugHerd. Note: This feature is only available on the Premium & Deluxe BugHerd Plans.

To do this...

  1. Open your Project Settings by clicking on the ⚙️ icon.
  2. Click on "Edit Project"
  3. And then enable Basic Authentication as shown below.

basic-auth.gif

 

If this doesn't help then get in-touch with us and we'll get to the bottom of it asap.