FAQ
- 35 articles
What can clients do?
Last updated on February 25, 2025 at 3:49 AM
When are task email notifications sent?
Last updated on February 25, 2025 at 2:40 AM
Help! The BugHerd sidebar isn't appearing!
Last updated on March 20, 2024 at 3:13 AM
Setting Up BugHerd's Public Feedback Tab
Last updated on January 17, 2024 at 12:49 AM
Credit card error message - "transaction not approved"
Last updated on November 13, 2019 at 1:09 AM
Can I install my project's embed script on multiple websites?
Last updated on November 13, 2019 at 1:09 AM
What services does BugHerd integrate with?
Last updated on March 6, 2025 at 12:45 AM
Can I use BugHerd with mobile?
Last updated on April 27, 2018 at 4:38 AM
Pause your account
Last updated on August 17, 2020 at 3:46 AM
Accessing your account invoices
Last updated on January 12, 2024 at 5:21 AM
How To Close Your Account
Last updated on November 13, 2019 at 1:09 AM
Why did my screenshot not capture in BugHerd?
Last updated on February 13, 2025 at 1:06 AM
What can Collaborators do?
Last updated on May 18, 2018 at 2:02 AM
Re-Install Browser Extensions
Last updated on November 13, 2019 at 1:09 AM
Why isn't my project cover photo appearing?
Last updated on February 24, 2022 at 4:02 AM
What's the difference between Members, Clients and other User roles in BugHerd?
Last updated on February 25, 2025 at 1:01 AM
How to manage user access to projects
Last updated on February 21, 2025 at 12:11 AM
How to disable or enable a project
Last updated on August 17, 2020 at 3:46 AM
Why is BugHerd blocked from loading on my website?
Last updated on May 25, 2023 at 8:33 AM
Why is the BugHerd browser extension taking a long time to load?
Last updated on January 9, 2024 at 1:31 AM
Why am I seeing a "No Project for this URL" message in BugHerd?
Last updated on February 14, 2025 at 6:04 AM
Using BugHerd on static assets (images, PDFs, documents etc.)
Last updated on November 13, 2019 at 1:09 AM
Keyboard Shortcuts for creating Tasks
Last updated on December 21, 2022 at 4:35 AM
How to verify you've installed the BugHerd Javascript correctly if your site is behind Basic Authentication
Last updated on August 17, 2020 at 3:46 AM
What is my Feedback URL and why is it important?
Last updated on February 28, 2025 at 2:08 AM
Where can I find my Project Key?
Last updated on September 10, 2024 at 11:14 PM
What does "We couldn't find this website" mean?
Last updated on May 18, 2021 at 4:16 AM
Can I use BugHerd to test a native app?
Last updated on January 17, 2024 at 5:59 AM
How to export your bugs from BugHerd
Last updated on January 29, 2024 at 11:41 PM
How long do archived tasks remain visible in the Sidebar Task list?
Last updated on February 25, 2025 at 4:21 AM
Does BugHerd offer a discount for Not-For-Profits or Education providers?
Last updated on November 13, 2019 at 1:09 AM
Is BugHerd down?
Last updated on March 31, 2022 at 12:09 AM
Log in to BugHerd with your Google or Microsoft account
Last updated on September 19, 2023 at 2:51 AM
How do I refer & earn?
Last updated on October 8, 2024 at 12:11 AM
Why does my screenshot not look as expected?
Last updated on February 13, 2025 at 1:21 AM