What's the difference between Members, Clients and other User roles in BugHerd?

  • Last updated on February 25, 2025 at 1:01 AM

As a feedback tool, you'll definitely want to invite other users to your BugHerd project(s). But Members, Guests, Managers, what's it all mean?! 

This article will give you a quick summary of the differences

Members

Think of Members as your core team, usually comprising of your Devs, PMs, QAs, etc. 

You can invite Members on a project-by-project basis or to your BugHerd Organisation via the "Team" screen (available to you if you're a Manager/Owner of the account).

So what can Members do in your BugHerd Project?

Members can...

  • Do almost everything (except what's listed below)

Members can't...

  • Create new projects.
  • Manage user access (outside of projects they have access to)
  • Manage BugHerd Billing & Account settings.

Clients

Share your websites with clients to gather their feedback. Clients are able to create tasks & engage with your Project Team Members but have restricted access to BugHerd.

So what can Clients do in your BugHerd Project?

Clients can...

  • Create new tasks to leave feedback.
  • View tasks they created.
  • View feedback & tasks on their client board (premium and above plans)
  • View tasks created by other clients (if enabled).
  • Get notified by email on updates to tasks they created.
  • Add comments and attachments to tasks.
  • Be @mentioned in comments on tasks they've reported.
  • Mark their tasks as closed or re-open them.

Clients can't...

  • Access your project Kanban board.
  • See all tasks created by other Members/Clients.
  • See member only comments on Tasks (if enabled).

Other User roles...

In addition to Members & Clients, there are a few other "Administrative" roles in BugHerd.

Owner

The Owner is the person who originally signed up to BugHerd. They have full access to all projects, user management & settings.

Owners can...

  • Do everything of course! 

Managers

A Manager has the same access as a Member with a few additions.

Managers can...

  • Create new projects.
  • Access all projects.
  • Manage user access for all projects
  • Access Organisation settings & Integrations

Managers can't...

  • Manage BugHerd Billing & Account settings.

Billing Users

A Billing User also has the same access as a Member, but can also access Billing & Subscription settings.

Billing users can...

  • Do everything a member can
  • Manage BugHerd Billing & Account settings.
  • Access Organisation settings & Integrations

Billing users can't...

  • Create new projects.
  • Access all projects.
  • Manage user access for all projects