As a feedback tool, you'll definitely want to invite other users to your BugHerd project(s). But Members, Guests, Managers - what's it all mean?!
This article will give you a quick summary of the differences.
- Members are your core team (think Devs, Designers, PMs, QAs, etc)
- Guests are your clients and stakeholders
- Owner/Managers/Billing Users are the Admins of your BugHerd account
Members
Think of Members as your core team, usually comprising of your Devs, PMs, QAs, etc.
You can invite Members on a project-by-project basis or to your BugHerd Organization via the "Team" screen (available to you if you're a Manager/Owner of the account).
So what can Members do in your BugHerd Project?
Members can...
- Do almost everything (except what's listed below)
Members can't...
- Create new projects
- Manage user access (outside of projects they have access to)
- Manage BugHerd Billing and Account settings
Guests
Guests are the best way for you to invite your clients and stakeholders to give feedback on your Project. The Guest role allows your clients to create tasks and engage with your Project Team Members while still limiting their access.
You can only invite Guests on a project-by-project basis.
So what can Guests do in your BugHerd Project?
Guests can...
- Create new tasks
- View tasks they created
- View tasks created by other guests (if enabled)
- Get notified by email on updates to tasks they created
- Add comments and attachments to tasks
- Be @mentioned in comments on tasks they've reported
- Mark their tasks as closed or re-open them
Guests can't...
- Access your project Kanban board
- See tasks created by other Members/Guests
- Be assigned to Tasks
Other User roles...
In addition to Members and Guests, there are a few other "Administrative" roles in BugHerd.
Owner
The Owner is the person who originally signed up to BugHerd. They have full access to all projects, user management and settings.
Owners can...
- Do everything of course!
Managers
A Manager has the same access as a Member with a few additions.
Managers can...
- Create new projects
- Access all projects
- Manage user access for all projects
- Access Organization settings and Integrations
Managers can't...
- Manage BugHerd Billing and Account settings
Billing Users
A Billing User also has the same access as a Member, but can also access Billing and Subscription settings.
Billing users can...
- Do everything a member can
- Manage BugHerd Billing and Account settings
- Access Organization settings and Integrations
Billing users can't...
- Create new projects
- Access all projects
- Manage user access for all projects