Why am I seeing a "No Project for this URL" message?

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When you visit a website, the BugHerd browser extension checks to see if the URL matches any projects that you have access to in BugHerd. This message is displayed if the browser extension can't find any matching projects.

But I know there is a BugHerd project for this website... what gives?!

There can be a few reasons why this error might have appeared even if you have a BugHerd project for this site.

1. The BugHerd account you're logged in as doesn't have access to this project.

The most common reason for this is that you haven't been invited to the project. Contact the project owner and ask them to invite you to the project.

Alternatively, if you have multiple BugHerd accounts, maybe the account you're logged in to doesn't have access to this project? To fix this, go to www.bugherd.com, logout and then login as the correct account.

2. The URL isn't listed in the project's "Hostnames".

The BugHerd extension uses the URLs listed in the "Hostnames" of your project in order to determine whether you're using BugHerd on the current site. Check that your site's URL is listed in the Hostnames field in your "Project Settings" (see below).

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3. If updated recently, the project's "Hostnames" haven't yet been refreshed in your browser extension

This is sort of an extension of the previous point but if you have recently updated the project "Hostnames", it takes about 5 minutes for the extension to refresh with the latest project URLs. So go grab a coffee and relax... you've earned it.

Of course, if you're still having trouble getting the BugHerd extension to appear on your site, get in touch with us by emailing support@bugherd.com.

 

 

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