When you visit a website, the BugHerd browser extension checks to see if the URL matches any projects that you have access to in BugHerd. This message is displayed if the browser extension can't find any matching projects.
But there's a BugHerd project for this website... what gives?!
There can be a few reasons why this error might have appeared even if you have a BugHerd project for this site.
1. The BugHerd account you're logged in as doesn't have access to this project
The most common reason for this is that you haven't been invited to the project. Contact the project owner and ask them to invite you to the project.
Alternatively, if you have multiple BugHerd accounts, maybe the account you're logged in to doesn't have access to this project? To fix this, go to www.bugherd.com, logout and then login as the correct account.
2. The URL isn't listed in the Project settings
The BugHerd extension uses the URLs listed in the Project settings of your project in order to determine whether you're using BugHerd on the current site. Check that your site's URL is listed in your Project Settings (see below).
If you don't have access to the project settings, contact your project owner.
3. The listed URL isn't supported by BugHerd
To make sure your URL doesn't contain anything that BugHerd can't support, check this list of supported URL types.