Sometimes when you load a webpage it might seem like the BugHerd browser extension is taking a long time to load and depending on which browser you're using, there are a few explanations as to why this happens.
Safari browser extension
You may also notice some red dots above the BugHerd extension. These show when the sidebar is loading but they can get stuck when you have Safari's Cross-site Tracking Prevention enabled.
To resolve this, follow these steps...
1. Open your Safari Preferences (Safari > Preferences), click on "Privacy" and un-check "Prevent cross-site tracking" option (see below).
2. Refresh your browser, and the BugHerd sidebar should appear in the bottom right of the webpage.
If you are still having issues, please contact us at support@bugherd.com
Please note: It may take a few moments to load the BugHerd sidebar to your site. You may need to wait for 5-10 seconds before the sidebar appears. If it still doesn't show, try refreshing the page or closing & re-opening Safari.
Chrome browser extension
Our browser extension waits until your webpage is fully loaded before it can inject the Sidebar into the page. So if you're experiencing this issue with your site, it's most likely because there are some scripts/assets that are delaying your site from completely loading.
To diagnose the problem, try running the Google PageSpeed Insights tool on your site. This can help you to identify what areas of your site may be delaying the completion of your page load.