Sometimes when you load a webpage it might seem like the BugHerd browser extension is taking a long time to load and there's some pretty simple explanations as to why this happens.
Chrome browser extension
Our browser extension waits until your webpage is fully loaded before it can inject the Sidebar into the page. To be exact, it waits for the webnavigation.onCompleted event to be fired by Chrome. So if you're experiencing this issue with your site, it's most likely because there are some scripts/assets that are delaying your site from completely loading.
To diagnose the problem, try running the Google PageSpeed Insights tool on your site. This can help you to identify what areas of your site may be delaying the completion of your page load.
Safari browser extension
You may also notice some red dots above the BugHerd extension in Safari. These show when the sidebar is loading.
If they look like they're stuck (don't disappear after a second or so), you may need to close Safari and reopen it. Navigate to your site and the BugHerd sidebar should then appear.