Troubleshooting & FAQ
Miscellaneous answers to common questions & technical issues
Why does my screenshot not look as expected?
Updating the BugHerd browser extension
How to manually install the BugHerd Chrome extension
How do I refer & earn?
Log in to BugHerd with your Google or Microsoft account
Using BugHerd on Menus & Modals
How to find your browser's developer console
Login with Single Sign On (SSO)
Can I use BugHerd to test a native app?
Why am I seeing the "You don't have access to this project"?
Why isn't BugHerd loading in Safari?
How to enable your microphone or screen recording for video feedback
Why can't I use BugHerd on my "http" website?
Video feedback and Mac OS system permissions
How to verify you've installed the BugHerd Javascript correctly if your site is behind Basic Authentication
How do I re-enable my microphone?
Is BugHerd down?
Why am I seeing a "No Project for this URL" message in BugHerd?
Why is the BugHerd browser extension taking a long time to load?
Customizing the Metadata captured by BugHerd
Why is BugHerd blocked from loading on my website?
Why Didn't My Cover Screenshot Work?
Content Security Policy (CSP)
Re-Install Browser Extensions
Why did my screenshot not capture in BugHerd?
Delay loading of BugHerd script on your site
Can I use BugHerd with mobile?
Help! The BugHerd sidebar isn't appearing!
Where can I find my Project Key?
How do I make sure BugHerd shows pins on the correct screen in a single-page web app (SPA)?If pins appear on the wrong screen in your SPA, set or update window.BugHerdConfig.location to tell BugHerd the correct page URL.