BugHerd and FullStory integration

  • Last updated on November 29, 2023 at 5:10 AM

What is FullStory?

FullStory is a digital experience analytics tool that captures and replays every user session on your website or web application. It allows you to see exactly what your users are doing, where they're getting stuck, and how they're interacting with your site. With FullStory, you can gain valuable insights into user behaviour and make data-driven decisions to improve your website or application.

How this integration works

The BugHerd and FullStory integration allows you to connect feedback submitted through BugHerd with user sessions recorded in FullStory. When a customer creates feedback in BugHerd, we automatically detect whether there is a FullStory session being recorded on the page and save a link to that session directly onto the BugHerd feedback. This link provides you with quick and easy access to the FullStory session for that specific feedback (see below).

When viewing feedback in BugHerd, you can see if there is a FullStory session available for you to watch. This allows you to see exactly what the user was doing when they submitted the feedback, giving you valuable context and insights. By connecting your BugHerd feedback with FullStory sessions, you can gain a deeper understanding of user behaviour and making it easier to diagnose or replicate the issue.

How to install this integration

There's nothing for you to do to install the BugHerd and FullStory integration. If you have FullStory installed on your website or web application, we'll automatically detect it and connect the two tools. It's that simple!

So if you're already using FullStory, you can start benefitting from this integration today. Simply submit feedback through BugHerd and access FullStory sessions with just a click. If you haven't tried FullStory yet, now is the perfect time to start. Sign up for a free trial today and start capturing and replaying user sessions on your website or application.