Why can't I use BugHerd on my "http" website?

  • Last updated on July 21, 2021 at 12:36 AM

Important note: This article is going to get a bit technical. If you're a guest on a BugHerd project or are not sure what this article is about, send it to your web developer(s) to help.

Video Feedback is a really useful feature of BugHerd but to protect you and your privacy it's important we do this in a secure way. To protect your privacy while using the internet, your browser only allows BugHerd to access your screen/microphone when you...

a) Are viewing a "secure" website; and...

b) Explicitly allow BugHerd to access your screen/microphone.

Why video feedback doesn't work on your "http" website?

Your browser only allows recording of your screen or microphone on websites that are "in a secure context". This means your site needs to be hosted using "https" or SSL encryption rather than just plain "http".

How can I fix this?

To fix this there's 2 things you need to do...

  1. Host your website with SSL encryption. (e.g. "https" instead of "http")
  2. Change the Website URL on your BugHerd project to include your new "https" URL. For more information on how to do this, take a look at this helpful article.

If you need any help, or have questions about this feel free to contact us on support@bugherd.com.

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