How to install the Chrome Browser Extension

If you're a Chrome user, the BugHerd browser extension is a must have. Installing the extension means BugHerd will automatically add screenshots to any bug you create, regardless of the plan you're on.

 

Installation

Installing the Chrome extension couldn't be simpler.

1. Visit the Chrome Web Store

2. Click "Add to Chrome" button in the top-right of the page.

3. When prompted, click "Add extension" button to complete the installation.

add-chrome-ext.png

 

And that't it.

What next?

Now that you've got the extension installed, go ahead and login at bugherd.com to access your projects. And if you would like a quick introduction to getting started with BugHerd, watch this video.

Have more questions? Submit a request

Comments

  • Avatar
    Vicki Coupe

    Hello I have tried to add this through Chrome but get an error 'An error has occurred. The package is invalid. Details: could not unzip extension'

  • Avatar
    Vincent Brendel

    Hi Vicki, we're looking into this and will be updating the package again later today. Sorry about the inconvenience!

  • Avatar
    Vincent Brendel

    This issue has been resolved. The browser extension can be downloaded from the Chrome Store again. Sorry about the trouble!

  • Avatar
    Matt

    I'm having issues with the Chrome extension having it always show the issues and tasks correctly on my site. Are there any known bugs with the Chrome extension?

  • Avatar
    Vincent Brendel

    Hi Matt, would you please send further problem details such as a screenshot to support@bugherd.com? We'll certainly investigate this further.

  • Avatar
    Matt

    Vincent- I just sent the screenshot over. Thanks!

  • Avatar
    evan

    I had trouble with the extension; the UI never showed up on any of my sites. I discovered that the problem was due to restrictive privacy settings in my browser configuration. In order for the extension to work, your browser must be configured to allow third-party cookies for bugherd.com.  If you have configured Chrome to deny third-party cookies in general, you need to add an exception. To do this in Chrome, go to Settings -> Advanced Settings -> Privacy -> Content Settings -> Manage exceptions and add an "Allow" exception for "[*.]bugherd.com". 

    Hope this helps someone.

  • Avatar
    Vincent Brendel

    Hi Evan, thanks for sharing this advice. It is in fact necessary for the sidebar to work using all methods of embedding it including the Safari and FireFox extension, as well as the manual embed option. The 3rd party cookie will ensure you stay logged in for a longer period beyond the current browser session. Thanks again, Vincent