As a feedback tool, you'll definitely want to invite other users to your BugHerd project(s). But Members, Guests, Managers, what's it all mean?!
This article will give you a quick summary of the differences
Members are your core team (think Devs, Designers, PMs, QAs, etc).
Clients are your clients & stakeholders.
Owner/Managers/Billing Users are the Admins of your BugHerd account.
Members
Think of Members as your core team, usually comprising of your Devs, PMs, QAs, etc.
You can invite Members on a project-by-project basis or to your BugHerd Organisation via the "Team" screen (available to you if you're a Manager/Owner of the account).
So what can Members do in your BugHerd Project?\
Members can...
Do almost everything (except what's listed below)
Members can't...
Create new projects.
Manage user access (outside of projects they have access to)
Manage BugHerd Billing & Account settings.
Clients
Share your websites with clients to gather their feedback. Clients are able to create tasks & engage with your Project Team Members but have restricted access to BugHerd.
So what can Clients do in your BugHerd Project?
Clients can...
Create new tasks to leave feedback.
View tasks they created.
View feedback & tasks on their client board (premium and above plans)
View tasks created by other clients (if enabled).
Get notified by email on updates to tasks they created.
Add comments and attachments to tasks.
Be @mentioned in comments on tasks they've reported.
Mark their tasks as closed or re-open them.
Clients can't...
Access your project Kanban board.
See all tasks created by other Members/Clients.
See member only comments on Tasks (if enabled).
Other User roles...
In addition to Members & Clients, there are a few other "Administrative" roles in BugHerd.
Owner
The Owner is the person who originally signed up to BugHerd. They have full access to all projects, user management & settings.
Owners can...
Do everything of course!
Managers
A Manager has the same access as a Member with a few additions.
Managers can...
Create new projects.
Access all projects.
Manage user access for all projects
Access Organisation settings & Integrations
Managers can't...
Manage BugHerd Billing & Account settings.
Billing Users
A Billing User also has the same access as a Member, but can also access Billing & Subscription settings.
Billing users can...
Do everything a member can
Manage BugHerd Billing & Account settings.
Access Organisation settings & Integrations
Billing users can't...
Create new projects.
Access all projects.
Manage user access for all projects