FAQ
Have a question that's not covered by one of the other Help sections? You'll probably find the answer here
- Why am I seeing a "No Project for this URL" message?
- Help! The BugHerd sidebar isn't appearing!
- How long do archived tasks remain visible in the Sidebar Task list?
- Important information about the new sidebar experience on production websites
- How to export your bugs
- What does "We couldn't find this website" mean?
- Where can I find my Project Key?
- What is my Feedback URL and why is it important?
- How to verify you've installed the BugHerd Javascript correctly if your site is behind Basic Authentication
- Important changes to BugHerd billing
- Pause your account
- What's the difference between Members, Guests and other User roles?
- Does BugHerd offer a discount for Not-For-Profits or Education providers?
- Credit card error message - "transaction not approved"
- Using BugHerd on static assets (images, PDFs, documents etc.)
- Is BugHerd down?
- I have a staging and production environment. Should I create one or two projects?
- Keyboard Shortcuts for creating Tasks
- Re-Install Browser Extensions
- How to disable or enable a project
- Why is the BugHerd browser extension taking a long time to load?
- Why isn't my project cover photo appearing?
- Why is BugHerd blocked from loading on my website?
- How to manage user access to projects
- Why didn't my screen capture work?
- Can I install my project's embed script on multiple websites?
- When are email notifications sent?
- What services does BugHerd integrate with?
- Accessing your account Invoices/Statements
- How To Close Your Account