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How do I give feedback or log a bug?

  • Updated

Giving feedback on websites is easy. There’s two ways for you to give feedback with BugHerd. 

  • Standard feedback
    This type of feedback is pinned to an element on the webpage and includes a screenshot.
  • Video feedback.
    This feedback lets you record interactions on your screen and audio.

How to give standard feedback

BugHerd is designed so you can give feedback on a web page while you're looking at it.
This video talks you through how to give feedback.

 

  1. On the BugHerd sidebar, click the green plus (+) button.
  2. Click on the website where you want to leave feedback. A new task box appears.
  3. Type your feedback in the box and click Create Task. Your feedback is saved and a pin appears on the webpage.
  4. If you want to edit your feedback, click the pin where you left feedback. The details of the task slide out from the sidebar. 
  5. To view all the feedback you’ve given, click All Tasks in the sidebar. A complete list of feedback you’ve created appears.

It's as easy at that! 

If you're setting up your first project, you need to give feedback or report a bug to continue through the setting up process.

How to give video feedback

Watch this video to learn more about creating video feedback.

  1. On the BugHerd sidebar, click the blue video button.
  2. Click to allow microphone permissions for audio recording.
  3. Click to accept screen recording. If you don’t accept screen sharing or screen recording, you won’t be able to use the video feedback feature.
  4. Select whether you want to record your screen, a window or a specific tab of the browser.
  5. Select which screen you want to record. BugHerd enables you to record interactions on your screen. Note that you can’t move to a different page without stopping the recording.
    BugHerd also gives you a one-minute countdown timer to help you stay concise.
  6. When you’re finished, click Stop Recording.
  7. The Create Task window appears, confirming the screen recording has been captured successfully.
  8. Add any additional information you want in the Task Details.
  9. Click Create Task. Your feedback is saved.

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