When are email notifications sent? – BugHerd Support

With BugHerd there are 2 types of email notifications, Task Update and Project Update.

Task Update emails

When enabled, Task Updates are sent immediately when important actions happen on your Task. These are intended to keep Project Managers, Members, and Guests aware of any conversation that is occurring on a Task.

Task updates notify you immediately when any of the following actions occur.

Task assigned to you
Comment on a task you reported
Comment on a task assigned to you
Comment on a task you have commented on
If you’re a Manager of a project, comments on un-assigned tasks

Here's an example Task Update email from Bugherd...

Project Update emails

When enabled, Project Updates are sent on an hourly, daily, or weekly frequency. They are designed to give you a high-level summary of things that are important but probably not necessary to know about as they happen.

The Project Update email provides you with a summary of:

New Tasks created
New Comments
Tasks moved to Done
Tasks Closed

Here's an example of the Project Update email that BugHerd will send you.

A note about Public feedback

For tasks created by the public via the "send feedback" widget, no email notification is ever sent to the creator. If you need to contact them, please use the email address provided in the details pane.

Comments

Scott Borhauer December 17, 2013 22:51

Can we take people off the email notification. Some people just want to login to see what they have to do. Need a turn off email notification per account

Vincent Brendel December 18, 2013 00:18

Hi Scott,

The notification emails have a link to settings at the bottom. Each user can individually manage the frequency and optionally stop their notification emails. For those users who don't have a password yet, they can use the "reset password" facility. The link to the notification frequency settings is:

http://www.bugherd.com/settings (requires login)

Cheers, Vincent

Jeff Safire March 02, 2014 20:36

Yes, it would be nice to have a feature for the admin to be able to control this. However, a quick note to Scott: Assuming you are the admin, you should have the original logins for everyone. At least, this is the case for guest beta testers in my setup. So, I logged into each person's account and set all the settings the way I wanted them. Not sure if this works the same for a team but, worth a look.

Cheers,

Jeff

Vincent Brendel March 03, 2014 21:01

Thanks Jeff, you would indeed be able to do so with guests since you have their link. This is not the case with team members, sorry.

It's a common request to be able to manage other team member's notifications however we do believe this is a matter of personal preference. What we need to understand is the reasons why you really don't want your members to get emails so that we may improve the experience in the future. Do you have any feedback you'd like to pass on?

Scott Borhauer December 17, 2013 22:51

Can we take people off the email notification. Some people just want to login to see what they have to do. Need a turn off email notification per account

Vincent Brendel December 18, 2013 00:18

Hi Scott,

The notification emails have a link to settings at the bottom. Each user can individually manage the frequency and optionally stop their notification emails. For those users who don't have a password yet, they can use the "reset password" facility. The link to the notification frequency settings is:

http://www.bugherd.com/settings (requires login)

Cheers, Vincent

Jeff Safire March 02, 2014 20:36

Yes, it would be nice to have a feature for the admin to be able to control this. However, a quick note to Scott: Assuming you are the admin, you should have the original logins for everyone. At least, this is the case for guest beta testers in my setup. So, I logged into each person's account and set all the settings the way I wanted them. Not sure if this works the same for a team but, worth a look.

Cheers,

Jeff

Vincent Brendel March 03, 2014 21:01

Thanks Jeff, you would indeed be able to do so with guests since you have their link. This is not the case with team members, sorry.

It's a common request to be able to manage other team member's notifications however we do believe this is a matter of personal preference. What we need to understand is the reasons why you really don't want your members to get emails so that we may improve the experience in the future. Do you have any feedback you'd like to pass on?