Connecting to Zendesk
How it works
Once the integration has been set up, members of your projects will be able to send any task in Triage to Zendesk, by selecting "send to zendesk" from the options dropdown. Note that the option is only available when the requester of the task is present.
Upon clicking "send to zendesk", a new Zendesk ticket is created and the BugHerd task is moved to Archive.
Go to your account's integrations page by using the dropdown menu in the top left, and selecting "edit" next to your account name. Select "Integrations" from the left hand menu.
Find "Zendesk" in the list of integrations and click "add integration".
On the next screen, complete the following fields:
- Zendesk account. This is the first part of your .zendesk.com domain.
- Login. This needs to be the email login of a Zendesk administrator
- Token. You may need to enable token login for this. In your Zendesk, go to: Settings > Channels. Find "API" and select "edit" to the right. Under "Token Access", tick to enable it if it wasn't (and click Save if needed). Copy the API token on this page into the field.